Top 725 AT&T Internet Reviews (2023)

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Top 725 AT&T Internet Reviews (1)

Valentina of Quincy, MA Verified Reviewer

Original review: Feb. 14, 2023

I tried to open an account with AT&T for the $20 unlimited tablet plan in vain. Yesterday I spent about 3 hours with 5 customer services agents. Three of them hang up on me. With two I spent more than one-hour with each to set up the account. One issue was that some agents will ask additional questions, some of them were non-professional. The biggest issue was the verification of identity by the specialist. They put me on hold for minutes and with the first agent the questions were ridiculous, asking the age of a friend I met 20 years ago, etc. I had to go over information with the other agent. He put me on hold to speak to a specialist then after minutes I was directed to a fraud specialist. Today, I spoke to two customer service agents. The second one told me the plan is for the customers who have an account with AT&T; otherwise, I had to pay $75. None of the other agents told me that. I am speechless.

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Top 725 AT&T Internet Reviews (2)

Kasandra of Manor, TX Verified Reviewer

Original review: Feb. 6, 2023

On Thursday, January 5, 2023 a sales representative from ATT sold me Internet Fiber 1GIG for $75.00 a month. On Sunday 8, a technician came to my house to install internet fiber but I was told that he couldn't find the cable that should run to my house, that they need a few more weeks to run or find that cable. A week later, on a Wednesday, I called ATT for an update. I was told that I'll have a Technician on Friday. Friday came and no one showed up. I called ATT and I was told that I had a Technician schedule for the following Wednesday, I cancelled it because I couldn't be at home for an appointment that I didn't even make. I made another one for the following Saturday morning. Saturday morning came and no one showed up again, I called ATT and I was told that my next appointment will be 3 weeks from Saturday.

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At this point, upset and disappointed, I requested to speak with a supervisor but all of them were in a meeting. An hour later a supervisor called and I was able to have Internet services that Saturday at 9:00pm. A week passed and I received my bill, that is $85.76 for the first one, and with autopay will be $80.76! What happened to the $75.00? Confused, I called ATT on 01/28/23 about this issue, the CR told me that he will write a note about my concerns to a supervisor because at that moment all of them were in a meeting. I didn't hear from anyone.

On Saturday, February 4, I called again and this time the CR told me that I need to call to the Sales Department because they were the only ones able to help me, and she transferred me. I talked to another CR and when I requested to speak with a supervisor... they were in a meeting! So, frustrated and really upset at this point, I left my phone number for them to call me but nobody did.

Today 2/6/2023 I called for the last time and a supervisor answer my call and he advised me to go to an ATT store with my information to see if they were able to help me. So I was finally speaking to a supervisor from the sales department , and he is telling me that I have to go somewhere else to be helped! At this point I just hung up and decided that I'm tired of a company which sellers can't be trusted, Supervisors are never available and when they are, can't help either, and of an awful customer service that are more concern of selling you more service than to actually help with the problems that you already have.

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Top 725 AT&T Internet Reviews (3)

Craig of Port Saint Lucie, FL Verified Reviewer

Original review: Jan. 14, 2023

I waited weeks for an install date. On the date they did not show up. No call or email just no show. Called them and after about an hour I finally got to speak to a person. Very difficult to understand. Their English was not good. All they could do was apologize. Gave me another appointment for almost another week away. Said it was the best they would do. It doesn’t matter to them that I took off work to be there during their no show. They really don’t care.

5 people found this review helpful

Top 725 AT&T Internet Reviews (4)

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Nicole of Dallas, TX Verified Reviewer

Original review: Jan. 7, 2023

I've been with AT&T for a few years on the low income program and was doing just fine until someone from the company tried selling me a phone...I told him I did not want any extra billing because I have other bills and I know what I can and can't pay...He didn't take no for an answer and continued to harass me about getting the phone saying that my charges on the phone would never change...Well, they did and it caused me to fall behind on my bill...No one would work with me to keep my service...After losing my service AT&T sent me something about paying half, which is what I ask them if I could before they disconnected me...

When I called to talk about it...I couldn't get any help or real answers...I'm very disappointed at AT&T not that they care...But they would care if everyone left for another company...I needed the internet for my son so he could do his schooling...Thanks a lot AT&T for not giving a damn about loyal customers and lying to your customers to make more money.

5 people found this review helpful

Top 725 AT&T Internet Reviews (5)

L of North Hollywood, CA Verified Reviewer

Original review: Dec. 13, 2022

This review is regarding my situation but some of my neighbors have mentioned similar issues. In the last two months AT&T have had several outages that have lasted over a week or longer. When contacting customer service and technical support they give you the run around and never receive call backs from their supervisors. The speed usually gets very slow around 6 pm to 9 pm, think those are some of their peak hours. With the experience I have had with AT&T Internet, I highly recommend looking at Spectrum and EarthLink which some of my neighbors already have and give good reviews about them. I have also contacted AT&T Office of the President through The California Utility Commission. AT&T said they would have a Manager contact me but it didn’t happened.

6 people found this review helpful

Top 725 AT&T Internet Reviews (6)

Territa of Jacksonville, FL Verified Reviewer

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Original review: Dec. 8, 2022

Hey I’m not sure what is AT&T issue but every time they come out to install new lines to our neighbors they cut our line in the ground. I have a security system and I’m down for at least 2-4 days because of their reckless behavior.

7 people found this review helpful

Top 725 AT&T Internet Reviews (7)

Denise of Peoria, AZ Verified Reviewer

Original review: Nov. 21, 2022

Just switch to AT&T from Verizon which was the biggest mistake I've ever made. My AT&T is supposed to have unlimited data but all I get is a message saying no data. If you turn off the Wi-Fi you can't do anything. Calls are constantly dropped, half never go thru. It is just ridiculous, don't know how they get away with saying they are the best 5g when it is a GREAT BIG LIE. DO NOT EVER GET OR SWITCH TO AT&T.

8 people found this review helpful

Top 725 AT&T Internet Reviews (8)

Audrey of Longview, TX Verified Reviewer

Original review: Nov. 5, 2022

Continuing and ongoing pricing issues. If I lived in an area with any other choices I would use them. They are aware of my situation but used to give discounts for the 24 years I have been with them. Now they, as AT&T have become penny pinchers and could care less about their customers.

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6 people found this review helpful

Top 725 AT&T Internet Reviews (9)

Michelle of Ellenwood, GA Verified Reviewer

Original review: Oct. 30, 2022

If I could rate AT&T a 0, I would. They ruined our yard & our neighbor’s while burying cable. We got the runaround trying to get the right dept. I was told to speak to someone in Risk Management then later told their employees have to email RM to contact them. Everyone wanted to hear my story but no one could resolve the damage done to our yard. Just a transfer. Every time we call, we’re on hold for 30 minutes. Then transferred and another 30 minutes. We were told to talk to someone in risk management/damage control but it seems that department doesn’t exist because every person we talk to get all the information as the person before them, then they transfer us again. I was informed to check my claim on their claims site ( It doesn’t work. Whenever I enter the Case ID I was given I get a message, “we are unable to validate your registration based on information provided”. I also entered the ticket number and received this message, “your claim cannot be registered at this time”.

An investigator has never come out. The pictures a technician took of the damage seems to have disappeared. We cannot get to the right department and if we ever did, the person is not knowledgeable enough to create an account for the damage we suffered. We never got paid even though I was once told $1,000.00 for the damage. Then told someone would come out to fix it and it never happened. Our neighbor also received extensive damage from their equipment. We talk to at least 5 people whenever we call and then they close and we still haven’t accomplished anything. It takes an entire day from our busy schedule when dealing with AT&T employees. It happens every time. We have no other place to go and as we’ve told them before, “by the time you all get out here, the yard damage will not look the same”. This has caused us much disappointment, frustration, time, energy, and money loss. They are a scam and we are dissatisfied with the way AT&T has treated us over this matter.

6 people found this review helpful

Top 725 AT&T Internet Reviews (10)

Ashley of Lakewood, OH Verified Reviewer

Original review: Sept. 22, 2022

We live in a duplex and just had neighbors move in downstairs and they had ATT come out today 9/22 to install their internet. ATT had a technician here at 4pm which just so happens to be exactly when my internet was disconnected. We assumed it was just an outage in the area, but after speaking with Cox we were informed there is no outage and that ATT had to have disconnected our internet directly from the property. Cox advised the earliest they could send a technician to resolve this would be Saturday or that we could contact ATT to have them come and fix the issue. I contacted ATT who advised they cannot come out to restore our internet because it’s COX’s property, but that didn’t seem to stop their technician from touching it prior. I will now be forced to miss work tomorrow as I work from home and will have no internet for days due to their incompetence. ATT’s unwillingness to resolve this speaks volumes.

7 people found this review helpful


Can AT&T internet services be trusted? ›

Depending on your area, AT&T might be the best deal for the fastest internet. It ties at No. 1 in our rating of the Best Internet Service Providers of 2023. Competitors Verizon (which ties for first place) and Xfinity, which places third, also include options for fast plans with reliable connections.

What is a good internet speed for AT&T? ›

As a general rule, the recommended internet speed for streaming in standard definition videos is 3–10 Mbps (Megabits per second). To stream Hulu, Netflix, and Sling TV, you'll want a minimum download speed of 25 Mbps. For more devices and users, you'll want a speed closer to 50 Mbps.

Is AT&T fiber 500 Mbps good? ›

Yes. The long answer? A 500 Mbps internet speed is 5x faster than the average American household's internet connection, with 20X faster upload speeds than cable. That's pretty fast.

How do I get the best out of AT&T fiber? ›

Get results with easy changes
  1. Restart your Wi-Fi gateway every couple of weeks.
  2. Turn off or disconnect devices you're not using.
  3. Move Wi-Fi devices closer to your gateway.
  4. Add a Wi-Fi extender to strengthen and expand your coverage.
  5. Try using wired connections when you stream, game, and video conference.
Apr 8, 2019

Why is my AT&T Wi-Fi so bad? ›

Make sure you are only running one firewall. Also try disabling your firewall to determine if it's causing your slow speed. Disable any peer-to-peer or other applications running in the background that may be using up your bandwidth. Make sure your wireless network is set up for optimal performance.

What is the safest internet provider? ›

Our Best Internet Service Providers Rating
  • #1 AT&T Internet.
  • #1 Verizon Internet.
  • #3 Xfinity Internet.
  • #4 Cox Internet.
  • #5 Spectrum Internet.
  • #5 Mediacom Internet.
  • #7 Astound Broadband.
  • #8 CenturyLink Internet.
Mar 1, 2023

What is a good internet speed for home? ›

A good internet speed is around 100 Mbps download speed and 20 Mbps upload. This should satisfy households that are streaming on multiple devices, online gaming, and working from home. The average internet speed in the U.S. is currently 189 Mbps download and 23 Mbps upload.

Is 500 Mbps enough internet? ›

With a download speed of 500Mbps, you can do almost anything you'd like to do at the same time on the internet, on multiple devices at the same time. For instance, you can watch online video on 20 devices at the same time in ultra-HD (4K) quality.

Is AT&T a good service provider? ›

The short answer is yes. AT&T offers a variety of unlimited data plans with fast speeds, great coverage, and high data caps. Plus, AT&T is currently rolling out a robust 5G network. The biggest downsides are high prices and throttled streaming quality.

Does AT&T share your information? ›

Identity Verification: We may share information with non-AT&T companies such as your bank to help protect your accounts from fraud, verify your identity and make sure you authorize certain transactions. We do not allow those non-AT&T companies to use your information for any other purpose than those services.

Does AT&T have its own internet? ›

AT&T Internet offers a wide range of plans, depending on your location. Many customers are looking for reliable yet affordable internet service. Where available, AT&T Fiber plans start as low as $55/mo† with no annual contract and equipment fees included.

Is AT&T VPN secure? ›

AT&T Netbond provides a secure connection between your existing AT&T MPLS VPN service to a cloud platform. Need to provide remote access to workers within your AT&T VPN? AT&T Network-Based IP VPN Remote Access (ANIRA) provides secure access to critical business applications.


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